Customer Service & FAQ

SECTION 1: TRACK ORDER

Looking to track your order status? Your order ID was sent in your order confirmation email and please use the email you used when you placed your order. As soon as your order ships, you will receive a confirmation via the email provided on your order. If you have questions about your order status, please contact support@pleasureforall.com. 

SECTION 2: RETURN AN ITEM

Please make sure you add all the items from your order you want to return to your return authorization all at once because you are only issued one return authorization per order.

The Return Authorization Process is Easy as 1, 2, 3

  1. Please Email support@pleasureforall.com your order number to start the return process.
  2. Pack items including the return authorization paperwork in a shipping envelope/bag/box.
  3. Ship back to PleasureForAll.com for processing using the USPS return label* or shipping method of your choice.

Returns will be processed within 3-14 business days upon receipt. The customer is responsible for the shipping back to the distribution center. We strongly recommend adding delivery and/or signature confirmation. All returned merchandise is required to have a return authorization or the return will not be accepted. Please see list below of non-returnable items.

 

SECTION 3: FAQ

Where do I find size charts?
So glad you're checking the size chart before purchasing. Each product we offer has distinct sizing and we don't want you getting the wrong size!
Size charts are super easy to find. Just click on the product you're interested in and the size chart will be right under the product information.

SHIPPING:

What shipping methods do you offer?
All orders will be shipped with 3 business days of the order being placed.
--Within the US Only--
Free Flat Rate - $6.95 or Free if you spend $70 or more.
UPS (2 Day) - $12.95
UPS Express (1 Day) - $19.95
We are currently only shipping to approved states within the US. Shipping is not currently available to Idaho, Nebraska and South Dakota.
No Orders are shipped on the following Holidays
  • New Year's Day
  • Martin Luther King Jr's Day
  • Presidents Day
  • Memorial Day Holiday
  • Independence Day 4th Of July
  • Labor Day Holiday
  • Columbus Day
  • Thanksgiving Day
  • Christmas Day
Do you offer Guaranteed Shipping?
UPS & United States Postal Service Priority Mail Express® options are guaranteed unless noted above in the Ship Time Delivery Date Box. Guaranteed delivery does not apply in the event of service interruptions or failures caused by events beyond PleasureForAll.com's control - such as customer/recipient unavailability, incomplete or wrong address, mechanical delays, weather delays and natural disasters.

Guaranteed delivery will be subject to geographic shipping restrictions that may apply to locations. Hawaii & Alaska do not offer a guaranteed overnight method.
Tracking information is provided via email if the customer provided a valid email address.
Where do I check my Order Status?
Looking to track your order status? Your order ID was sent in your order confirmation email and please use the email you used when you placed your order. As soon as your order ships, you will receive a confirmation via the email provided on your order. If you have questions about your order status, please contact support@pleasureforall.com.

What if I am unable to locate my delivered package?
We apologize that you are having trouble locating your package. We know that the delivery of your package is important and we want you to receive your products. Please take the following steps.
  • Please confirm that your address was listed correctly. Did you for forget an Apartment #, Unit #, or Ste #?
  • Look around your front door area - carriers often leave packages in an inconspicuous spot.
  • If you live in an apartment could the package be at your leasing office?
  • Do you have cluster mailbox where the post office leaves a notice or key to a large mailbox for oversized packages?
  • Did you ship the package to a location that you are not listed as a resident?
  • Did you ship to a business without the business name?
  • Did you ship to a friends or families address not in their name in care of?
If you still cannot locate your package please contact PleasureForAll.com immediately at +1 (877) 483-9559. We request that we are contacted within 5 business days of the posted delivery date documented on the UPS or USPS tracking systems. International shipping methods vary. It is the customer's responsibility to track and locate their delivered package. If you are unable to locate your delivered package contact PleasureForAll.com immediately. Your Order Confirmation supplied you with the delivery dates, and ability to track your package via the UPS or USPS tracking systems.

I entered my address wrong:
PleasureForAll.com ships all orders to the shipping address provided by the customer. Prior to shipping, customer can contact customer service to update or change the shipping address if the item has not been shipped. If the package has already shipped, there is a very limited amount of support we can assist with, but we will go over our options to help get your package on the right track. Customers are responsible for submitting the complete required address information: • Resident name • Apartment numbers • University Names • Dorm Numbers / Campus mail box numbers • Company/Business Names • C/O resident
If your package is returned to PleasureForAll.com, there is a $6.95 USD fee to have the package reshipped with basic service. You can upgrade to other shipping methods for an additional fees. If a customer no longer wants to receive the package after submitting incorrect address information, PleasureForAll.com will only refund the merchandise charges when the package is returned, the shipping charge fees will not be refunded.

PAYMENTS AND DISCOUNTS:

What Payment methods do you accept?
We accept most major credit cards including VISA, Mastercard, Discover and American Express.

Sales Tax
Sales tax is charged for orders shipped to U.S. states where we have a business presence and/or we have determined sales taxes are applicable. Items shipped to APO / FPO military addresses are not subject to taxes. The amount of state sales tax charged is based on current tax rates. State and local tax rates are subject to change at any time. Tax will be refunded for returned items.

What currency is listed on the website?
PleasureForAll.com/ Playboy Enterprises is a United States based company. All price values are displayed as US Dollar. You can use an online exchange rate converter to see another country's currency. Most credit card issuers charge currency conversion fee for foreign purchases made with their credit card, debit, and check cards. Playboy is not responsible for these fees. The conversion fees are an agreement between you and your financial institution. You would need to contact your credit card issuer to confirm what the rates is.
How do I find a discount code?
Discount codes are often available through the PleasureForAll.com emails. Please sign up for our email list on the homepage. 

How do I use a discount code?
  • Add your item(s) to the cart and select Checkout.
  • Add the discount code in the Discount box and click Apply.
  • If the discount code is valid, your order will show the discount. If the code is invalid, an error message will display.
Why isn't my discount working?
  • Your discount may have expired.
  • Discount code is entered incorrectly
  • Only one discount applies per order.
  • Shipping discounts may only apply to specific regions or countries.
  • Some discounts apply only to a specific product or exclude specific products.
  • Discounts are not valid on Price Reduced and Clearance items that have a posted price reduction
  • Discounts may require a minimum purchase.
*Discounts are for use only on your current order. Once you submit an order, you cannot apply a discount to that order. Pricing, specifications, availability and terms of offers may change without notice. Qualifying totals and maximum savings will calculate before taxes, fees, shipping and handling. Discounts may not be applied on previously purchased merchandise.

ABOUT

What are your terms and conditions?
https://www.pleasureforall.com/pages/terms-conditions

What is your privacy policy?
https://www.pleasureforall.com/pages/privacy-policy

What is PleasureForAll.com?
Pleasure for all is a storefront dedicated to offering sexual wellness and pleasure products by Playboy Enterprises International, Inc. We invite you to explore, read, and reach out to us with any questions.

RETURNS

When will I receive my Refund?

Banks are quick to take our money, slow to give it back. If you selected refund, we will credit your payment method when your return is processed. You will be notified by email when we complete the process. Your financial institution should refund your account in 5-7 business days.

I received the wrong item.

Please verify that the item was not listed on your order confirmation and packing slip. Please contact. Customer Care ASAP with the product name and item number of what you did not receive. And if you can locate the product # on the packaging of what you did receive. The Customer Care team will take care of this for your right away.

How do I return something?
Please make sure you add all the items from your order you want to return to your return authorization all at once because you are only issued one return authorization per order.

The Return Authorization Process is Easy as 1, 2, 3
  1. Please Email support@pleasureforall.com your order number to start the return process.
  2. Pack items including the return authorization paperwork in a shipping envelope/bag/box.
  3. Ship back to PleasureForAll.com for processing using the USPS return label* or shipping method of your choice.

Returns will be processed within 3-14 business days upon receipt. Return Policy Click Here Returning outside the US Complete the online Return Authorization process online. The customer is responsible for the shipping back to Yandy. We strongly recommend adding delivery and/or signature confirmation. All returned merchandise is required to have a return authorization or the return will not be accepted.

My order is missing an item?

Please check your order confirmation and packing slip to verify the product was on your order.

If the item is missing, please contact our Customer Care team with your order number and the missing item's name and item number. We will be happy to resolve this issue ASAP.

My product is defective?

Please contact Pleasureforall.com Customer Care ASAP with your order number, defective product item number, and a description of the defect. Our team will make arrangements for an easy resolution for you.

What is your return policy?
We have a 30 day return and exchange policy (exclusions apply as listed below). If you're not satisfied with your purchase for any reason, we will make it right or refund your original purchase price (less the shipping and handling fees). To be eligible for a return or exchange, items must be unworn, unwashed with original tags attached.
Policy Exclusions & Final Sale - Non-returnable - Non-resalable - Include, but is not limited to:
  • PleasureForAll.com does not accept returns of items that have been worn or subjected to destructive conditions.
  • Items not returned in original condition are not eligible for a refund or store credit.
  • Items that have been laundered.
  • Panties, Hosiery, Bodystockings
  • Sex Gifts, games, candy, tape, or bondage kits
  • Lubes, gels, bath bombs, massage oils, body paints, lotions, candles, soaps, and gels
  • Special ordered or customized by customer : ie, Customer added custom embroidery to product
  • Men's & Women's underwear and intimate apparel including, panties, boxers, bras and other standard underwear items.
  • Costumes and Costume Accessories made from Oct 1-Nov 1 can be returned for Store Credit only. No refunds or Exchanges - only Store Credit.
  • Items with tags removed.
  • Items that smell of cigarette smoke, body odor or perfume.
  • Items that have lotion or body glitter on them.
  • Items that have human & animal/pet hair on them.
  • Items that are soiled or stained.
  • Items not returned in original packaging.
  • Last Chance Sale items.
  • Gift Cards
  • Customer service hours: 9:00 am to 5:00 pm Pacific Time (PST) Sunday - Friday.

 

SECTION 4: CONTACT

Looking to contact us? Feel free to call us at toll free at 1 (877) 483-9559

or email us with the information below at support@pleasureforall.com. Please provide the following information:

Name
Email
Order ID: (if related to existing order)
How we help
Options:
  • Cancel Order
  • Change Product/ Address Before Shipping
  • Sizing
  • Return Assistance
  • Order Status
  • Tracking Order
  • Other