Customer Service & FAQ
SECTION 1: TRACK ORDER
Looking to track your order status? Your order ID was sent in your order confirmation email and please use the email you used when you placed your order. As soon as your order ships, you will receive a confirmation via the email provided on your order. If you have questions about your order status, please contact support@pleasureforall.com.
SECTION 2: RETURN AN ITEM
Please make sure you add all the items from your order you want to return to your return authorization all at once because you are only issued one return authorization per order.
The Return Authorization Process is Easy as 1, 2, 3
- Please Email support@pleasureforall.com your order number to start the return process.
- Pack items including the return authorization paperwork in a shipping envelope/bag/box.
- Ship back to PleasureForAll.com for processing using the USPS return label* or shipping method of your choice.
Returns will be processed within 3-14 business days upon receipt. The customer is responsible for the shipping back to the distribution center. We strongly recommend adding delivery and/or signature confirmation. All returned merchandise is required to have a return authorization or the return will not be accepted. Please see list below of non-returnable items.
SECTION 3: FAQ
Where do I find size charts?
So glad you're checking the size chart before purchasing. Each product we offer has distinct sizing and we don't want you getting the wrong size!
Size charts are super easy to find. Just click on the product you're interested in and the size chart will be right under the product information.
SHIPPING:
- New Year's Day
- Martin Luther King Jr's Day
- Presidents Day
- Memorial Day Holiday
- Independence Day 4th Of July
- Labor Day Holiday
- Columbus Day
- Thanksgiving Day
- Christmas Day
Guaranteed delivery will be subject to geographic shipping restrictions that may apply to locations. Hawaii & Alaska do not offer a guaranteed overnight method.
Tracking information is provided via email if the customer provided a valid email address.
What if I am unable to locate my delivered package?
- Please confirm that your address was listed correctly. Did you for forget an Apartment #, Unit #, or Ste #?
- Look around your front door area - carriers often leave packages in an inconspicuous spot.
- If you live in an apartment could the package be at your leasing office?
- Do you have cluster mailbox where the post office leaves a notice or key to a large mailbox for oversized packages?
- Did you ship the package to a location that you are not listed as a resident?
- Did you ship to a business without the business name?
- Did you ship to a friends or families address not in their name in care of?
I entered my address wrong:
PAYMENTS AND DISCOUNTS:
Sales Tax
What currency is listed on the website?
How do I use a discount code?
- Add your item(s) to the cart and select Checkout.
- Add the discount code in the Discount box and click Apply.
- If the discount code is valid, your order will show the discount. If the code is invalid, an error message will display.
- Your discount may have expired.
- Discount code is entered incorrectly
- Only one discount applies per order.
- Shipping discounts may only apply to specific regions or countries.
- Some discounts apply only to a specific product or exclude specific products.
- Discounts are not valid on Price Reduced and Clearance items that have a posted price reduction
- Discounts may require a minimum purchase.
ABOUT
https://www.pleasureforall.com/pages/terms-conditions
What is your privacy policy?
https://www.pleasureforall.com/pages/privacy-policy
What is PleasureForAll.com?
Pleasure for all is a storefront dedicated to offering sexual wellness and pleasure products by Playboy Enterprises International, Inc. We invite you to explore, read, and reach out to us with any questions.
RETURNS
Banks are quick to take our money, slow to give it back. If you selected refund, we will credit your payment method when your return is processed. You will be notified by email when we complete the process. Your financial institution should refund your account in 5-7 business days.
I received the wrong item.
Please verify that the item was not listed on your order confirmation and packing slip. Please contact. Customer Care ASAP with the product name and item number of what you did not receive. And if you can locate the product # on the packaging of what you did receive. The Customer Care team will take care of this for your right away.
How do I return something?
The Return Authorization Process is Easy as 1, 2, 3
- Please Email support@pleasureforall.com your order number to start the return process.
- Pack items including the return authorization paperwork in a shipping envelope/bag/box.
- Ship back to PleasureForAll.com for processing using the USPS return label* or shipping method of your choice.
Returns will be processed within 3-14 business days upon receipt. Return Policy Click Here Returning outside the US Complete the online Return Authorization process online. The customer is responsible for the shipping back to Yandy. We strongly recommend adding delivery and/or signature confirmation. All returned merchandise is required to have a return authorization or the return will not be accepted.
My order is missing an item?
Please check your order confirmation and packing slip to verify the product was on your order.
If the item is missing, please contact our Customer Care team with your order number and the missing item's name and item number. We will be happy to resolve this issue ASAP.
My product is defective?
Please contact Pleasureforall.com Customer Care ASAP with your order number, defective product item number, and a description of the defect. Our team will make arrangements for an easy resolution for you.
What is your return policy?
We have a 30 day return and exchange policy (exclusions apply as listed below). If you're not satisfied with your purchase for any reason, we will make it right or refund your original purchase price (less the shipping and handling fees). To be eligible for a return or exchange, items must be unworn, unwashed with original tags attached.
- PleasureForAll.com does not accept returns of items that have been worn or subjected to destructive conditions.
- Items not returned in original condition are not eligible for a refund or store credit.
- Items that have been laundered.
- Panties, Hosiery, Bodystockings
- Sex Gifts, games, candy, tape, or bondage kits
- Lubes, gels, bath bombs, massage oils, body paints, lotions, candles, soaps, and gels
- Special ordered or customized by customer : ie, Customer added custom embroidery to product
- Men's & Women's underwear and intimate apparel including, panties, boxers, bras and other standard underwear items.
- Costumes and Costume Accessories made from Oct 1-Nov 1 can be returned for Store Credit only. No refunds or Exchanges - only Store Credit.
- Items with tags removed.
- Items that smell of cigarette smoke, body odor or perfume.
- Items that have lotion or body glitter on them.
- Items that have human & animal/pet hair on them.
- Items that are soiled or stained.
- Items not returned in original packaging.
- Last Chance Sale items.
- Gift Cards
- Customer service hours: 9:00 am to 5:00 pm Pacific Time (PST) Sunday - Friday.
SECTION 4: CONTACT
Looking to contact us? Feel free to call us at toll free at 1 (877) 483-9559
or email us with the information below at support@pleasureforall.com. Please provide the following information:
- Cancel Order
- Change Product/ Address Before Shipping
- Sizing
- Return Assistance
- Order Status
- Tracking Order
- Other